Powerball Platinum Edition

Shipping & Returns Policy

Domestic Shipping

UPS Shipping: We offer various UPS shipping methods for all domestic orders.

Processing Time: Please allow up to 72 business hours for order processing before shipment.

International Shipping

USPS Shipping: All international orders are shipped via USPS by default.

Alternative Shipping Options: To request a different shipping method, please contact us at info@dfxpowerball.com before placing your order.

Processing Time: International orders may require longer processing times than domestic orders.

Need Help? We encourage international customers to reach out to support@dfxpowerball.com for personalized assistance.

Important: International shipments may be subject to customs fees, import duties, and taxes once they arrive in your country. These charges are imposed by local governments and are the responsibility of the recipient. Please check with your local customs office for specific information.

Warranty & Returns Policy

Warranty

All DFX Powerball products include a 90-day warranty that covers manufacturing defects. This does not cover wear-and-tear, misuse, or accidental damage. If you believe your item has a defect, please contact us at info@dfxpowerball.com.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note: All approved returns are subject to a 25% restocking fee.

To start a return, sign in to your customer account using the email address you used to place your order. A one-time password will be sent to your email so you can sign in and initiate a return request.

Returns will need to be sent to the following address:

1144 N. Grove Street
Anaheim, CA 92806

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@dfxpowerball.com or call us at 714-630-0909.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Items that are on sale or marked as final sale cannot be returned.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded to your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.